Support
Uncle Zu USA Support
Frequently Asked Questions
Is My Order Shipped Discreetly?
Absolutely. Your privacy is important to us every step of the way. When you place an order, your card will be charged under the discreet name “UNCLE ZU LLC” to keep your purchase confidential. Your package will arrive in a plain brown box with no branding or product descriptions on the outside. The return sender will appear as “U Z Group” from our shipping facility in Wauwatosa, WI.
To further ensure discretion, all hemp products are carefully sealed and shipped in smell-proof, tamper-evident packaging. From checkout to delivery, we aim to keep your experience secure, private, and worry-free.
I Have A Store! Can I Sell Your Products?
We’re always open to partnering with smoke shops, convenience stores, and gas stations! If you're interested in becoming a wholesale partner, just click HERE to apply for an account.
How Long Does Shipping Take?
Shipping times depend on your location. Most orders are processed and shipped within 24 business hours after they're placed. Delivery usually takes between 2–4 business days, but delays may occur due to weather or other unexpected issues beyond our control.
Are There Any Discounts or Promo Codes Available?
Absolutely! We regularly run sales and special offers. Keep an eye on your inbox—our marketing emails will keep you updated with the latest deals and discounts!
Can I Change or Cancel My Order?
If you need to cancel or make changes to your order, email us at sales@unclezu.com or call (414) 885-2024. We'll do our best to help, but please note that changes or cancellations aren't guaranteed—it depends on where your order is in the process.